Frequently Asked Questions

Find answers to common questions about our products, services, and ordering process.

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Quick Answers

What areas do you serve?

Ohio and 5 surrounding states

Business hours?

Mon-Fri, 8 AM - 5 PM EST

Delivery available?

Yes, own fleet throughout Midwest

Minimum order?

Varies, contact us for details

General

What areas do you serve?

We serve Ohio and the surrounding Midwest region including Indiana, Kentucky, Michigan, Pennsylvania, and West Virginia. Our headquarters is in Huron, Ohio. We can arrange service to other areas on request - just ask.

What are your business hours?

We are open Monday through Friday, 8:00 AM to 5:00 PM Eastern Time. We are closed on weekends and major holidays. Emergency service may be available - contact us to inquire.

How do I get a quote?

Fill out our contact form with your requirements and we will respond within 24 hours with pricing. Include details about the product type, quantity, grade preference, and delivery location for the most accurate quote.

Do you offer delivery?

Yes! We operate our own fleet and offer delivery throughout our service area. Delivery is often free for orders meeting minimum thresholds. We can deliver to dock level or ground level with lift gate.

Can I visit your facility?

Yes, customers are welcome to visit our facility in Huron, Ohio during business hours. We recommend calling ahead so we can have products ready for you to view and answer specific questions.

How long have you been in business?

Ohio Packaging was founded in 2010. We have over 15 years of experience in the used packaging industry and have served hundreds of businesses across the Midwest.

Products

What products do you sell?

We specialize in gaylord boxes (bulk bins/corrugated containers), pallets (wood and plastic), and IBC totes (intermediate bulk containers). We offer both new and used products in various grades and sizes.

What do the different grades mean?

Grade A is like-new condition with minimal wear - great for customer-facing applications. Grade B is good used condition with light wear - the best value for most applications. Grade C is economy/usable condition - ideal for one-way shipping or internal use. Visit our Grades page for detailed criteria.

Do you sell new products?

Yes, we stock new gaylord boxes, pallets, and IBC totes. However, our specialty is quality used products that offer 40-70% cost savings compared to new while still providing reliable performance.

What sizes are available?

We stock standard industry sizes for all product types. The most common gaylord size is 48x40x36 inches. For pallets, 48x40 (GMA) is standard. IBC totes come in 275 and 330 gallon sizes. We also carry specialty sizes - check our Size Guide or ask for specific dimensions.

Are your used products clean and safe?

Yes, all products are inspected and sorted by condition. We do not sell damaged or unsafe products. IBC totes are cleaned and pressure tested. Pallets are checked for protruding nails and structural integrity. Gaylords are inspected for tears and contamination.

Do you have heat-treated pallets for international shipping?

Yes, we stock ISPM-15 heat-treated pallets that are certified for international shipping. These pallets are marked with the required stamps showing HT treatment for compliance with international regulations.

What wall thickness should I choose for gaylord boxes?

Single wall is suitable for lightweight materials (under 20 lbs/cu ft). Double wall handles most industrial applications (20-50 lbs/cu ft). Triple wall is for heavy-duty use (over 50 lbs/cu ft). When in doubt, choose the next heavier option.

Are your IBC totes food-grade?

We offer both food-grade and non-food-grade IBC totes. Food-grade totes are cleaned and certified for food-contact applications. Be sure to specify food-grade if your application requires it.

Buying

What is the minimum order?

Minimum orders vary by product and delivery distance. For local orders, minimums start at just a few units. For deliveries requiring our trucks, we typically require enough volume to make delivery cost-effective. Contact us with your needs and we will find a solution.

Do you offer volume discounts?

Yes, we offer competitive pricing for larger orders. The more you buy, the more you save. Typical discounts start at 100+ units and increase with volume. Request a quote with your quantity for volume pricing.

Can I pick up my order?

Absolutely! Customers can pick up from our Huron, OH facility during business hours. Just let us know when placing your order so we can have it ready. Customer pickup avoids delivery fees and is great for urgent orders.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), company checks, and wire transfers. Net terms may be available for established customers with approved credit. Cash is accepted for pickup orders.

How quickly can I get my order?

In-stock items can typically be delivered within 3-5 business days to most locations in our service area. Same-day or next-day delivery is often available for an additional charge. Customer pickup can be arranged same-day for in-stock items.

Can I return products if they do not meet my needs?

We stand behind our grading system. If products do not match the described grade, contact us immediately and we will make it right. Returns must be requested within 7 days of delivery for unused items.

Do you offer samples?

For large ongoing orders, we can provide samples for evaluation. Contact us to discuss your needs and we will work out an arrangement.

Selling

Do you buy used packaging?

Yes! We buy used gaylord boxes, pallets, and IBC totes in any quantity. We are always looking for quality used packaging to add to our inventory. Contact us with details about what you have available.

How do I sell my surplus materials?

Fill out our contact form or email us with information about your materials including type, quantity, condition, and location. We will evaluate and provide an offer within 24 hours.

Do you pick up materials you purchase?

Yes, we offer pickup for materials you are selling to us. For minimum quantities (usually 100+ pallets or equivalent), pickup is free. Smaller quantities may have a pickup fee or can be delivered to our facility.

How is pricing determined when selling to you?

Pricing depends on material type, condition, quantity, and your location. Better condition materials command higher prices. We offer fair market prices and are transparent about our evaluation process.

How quickly can you pick up materials?

Pickup timing depends on location and our schedule, but we typically arrange pickups within 3-5 business days of accepting an offer. Urgent pickups can often be accommodated.

When do I get paid for materials I sell?

Payment is typically issued within 7-10 business days of pickup confirmation. For established vendors, we may offer faster payment terms.

What if my materials are damaged?

We buy damaged materials too - for recycling or repair. Even broken pallets and crushed gaylords have value. Contact us with details and we will provide an offer.

Services

Do you repair pallets?

Yes, we offer comprehensive pallet repair services including deck board replacement, stringer repair, block replacement, and complete rebuilds. We can repair at our facility or on-site at your location for large quantities.

Do you repair gaylord boxes?

Yes, we offer gaylord repair services including corner reinforcement, bottom support repair, wall panel patches, and flap restoration. Repairs can extend the life of your boxes significantly at a fraction of replacement cost.

What recycling services do you offer?

We accept packaging materials for recycling including wood (pallets, lumber), cardboard (gaylords, boxes), and plastic (containers, totes). We provide certificates of recycling documenting proper disposal for your records.

Do you offer ongoing/scheduled service?

Yes, we offer scheduled pickup and delivery routes for customers with ongoing needs. Regular service can include pallet supply, surplus pickup, recycling collection, and repair programs. Contact us to set up a recurring schedule.

Can you provide heat-treated pallets for export?

Yes, we stock ISPM-15 heat-treated pallets certified for international shipping. These pallets are properly marked with the HT stamp required for export compliance.

Do you offer pallet management programs?

Yes, we can help manage your pallet flow including supply of incoming pallets, repair of damaged units, and removal of surplus. Contact us to discuss a customized program for your operation.

Delivery & Logistics

How far do you deliver?

We provide regular delivery throughout Ohio, Indiana, Kentucky, Michigan, Pennsylvania, and West Virginia. Service to other areas may be available - contact us for locations outside these states.

What if I do not have a loading dock?

No problem! We have trucks with lift gates that can deliver to ground level. You will need a pallet jack to move materials once on the ground. Let us know about your access when ordering.

Can you deliver on weekends or after hours?

Weekend and after-hours delivery may be available for an additional charge. Let us know your scheduling needs and we will do our best to accommodate.

How is delivery scheduled?

After your order is confirmed, our logistics team will contact you to schedule a delivery window that works with your receiving hours. We provide estimated arrival windows and can give you a call when the driver is on the way.

What if there is a problem with my delivery?

Inspect your order at delivery and note any issues on the delivery receipt. Contact us immediately with any problems and we will resolve them promptly. We stand behind our products and service.